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1. Introduction

These Terms & Conditions apply to all services provided by Vela Strategy (“Vela Strategy”, “I”, “me”, “my”) to the client (“you”, “your”, “the client”).

By purchasing, booking, or engaging in any service provided by Vela Strategy, you agree to the terms outlined below.

2. Services

Vela Strategy provides marketing, branding, social media, customer experience, and strategic consultancy services for businesses.

Services may include, but are not limited to:

• Marketing strategy reviews

• Growth review action plans

• Social media strategy guidance

• Brand and customer experience reviews

• Content direction and campaign ideation

• CRM and communications recommendations

• Retainer-based consultancy support

Specific deliverables, timelines, and scope will be agreed at the point of booking or proposal acceptance.

3. Complimentary Reviews

Any complimentary reviews, audits, or recommendations provided by Vela Strategy:

• are offered voluntarily

• do not create a formal business relationship

• do not include implementation work unless agreed separately

• may be declined, paused, or withdrawn at any time

All complimentary recommendations are provided in good faith based on publicly available information and should not be considered formal business, financial, or legal advice.

4. Payments

One-Off Services

Payment is required in advance unless otherwise agreed in writing.

Work will not begin until payment has been received.

Retainer Services

Retainer invoices are payable monthly in advance unless otherwise agreed.

Late payment may result in:

• paused work

• delayed delivery

• suspension of services

5. Refunds

Due to the strategic and digital nature of consultancy work, refunds are generally not offered once work has commenced.

However, reasonable efforts will always be made to resolve concerns fairly and professionally.

6. Revisions

Unless otherwise stated, all one-off strategy products include:

• 1 round of minor revisions or clarification adjustments

Examples include:

• wording changes

• clarification of recommendations

• small strategic refinements

Revisions do NOT include:

• complete restructuring of deliverables

• entirely new concepts or campaigns

• additional strategy requests outside original scope

Additional revisions or expansion work may be charged separately.

7. Client Responsibilities

Clients are responsible for:

• providing requested information within agreed timelines

• ensuring any supplied business data is accurate

• reviewing deliverables in a timely manner

• implementing recommendations unless implementation support has been purchased separately

Delays in communication or missing information may impact delivery timelines.

8. Timelines

Estimated timelines begin once:

• payment has been received

• requested onboarding information has been supplied

• discovery calls (where applicable) have taken place

Typical turnaround times are estimates only and may vary depending on project complexity and response times.

9. Scope of Work

Unless explicitly agreed otherwise in writing, strategy-based products do NOT include:

• ongoing account management

• daily social media posting

• community management

• graphic design production at scale

• photography/videography

• website development

• paid media management

• copywriting beyond agreed deliverables

• CRM platform setup or technical implementation

• legal or financial advice

Strategy products are designed to provide guidance, recommendations, frameworks, and direction for businesses to execute internally or through separate retained support.

10. Intellectual Property

Unless otherwise agreed:

• final paid deliverables may be used by the client internally for their business

• Vela Strategy retains ownership of underlying methodologies, frameworks, templates, and strategic processes

Clients may not:

• resell

• redistribute

• reproduce for commercial resale

any materials provided by Vela Strategy without written permission.

11. Portfolio & Marketing Usage

Vela Strategy reserves the right to reference completed projects, client names, or non-confidential work examples for portfolio, website, and marketing purposes unless otherwise agreed in writing.

Confidential information will never be shared publicly.

12. Retainer Hours & Communication

For retainer clients:

• agreed hours are allocated monthly

• unused hours do not automatically roll over unless agreed

• communication outside agreed scope may be billed separately

Reasonable communication via email or scheduled calls is included within retained time where relevant.

13. Results Disclaimer

While all recommendations are provided using professional experience and best practice, Vela Strategy cannot guarantee:

• sales performance

• lead generation outcomes

• audience growth

• algorithm performance

• paid media results

• SEO ranking positions

Marketing performance depends on multiple external factors including market conditions, budgets, timing, competition, and implementation quality.

14. Cancellation

One-Off Services

Projects may be cancelled before work begins. Once work has started, payments are generally non-refundable.

Retainer Services

Either party may terminate a retainer agreement with 14 days written notice unless otherwise agreed.

15. Confidentiality

Any sensitive business information shared during projects will be treated confidentially and will not be shared externally without permission.

16. Acceptance

By purchasing, booking, or continuing to engage with Vela Strategy services, you confirm acceptance of these Terms & Conditions.