Refund Policy
One-Off Strategy & Review Services
Due to the time, research, and strategic thinking involved in preparing consultancy work, all one-off strategy products and reviews are generally non-refundable once work has begun.
This includes services such as:
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Growth Review Action Plans
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Brand & Customer Experience Reviews
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Social Media Strategy products
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Marketing Reviews
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Consultancy sessions
If a cancellation request is made before work has started, a refund may be offered at the discretion of Vela Strategy.
Complimentary Reviews
Complimentary reviews and audits are provided free of charge and therefore are not eligible for refunds, exchanges, or compensation.
Retainer Services
Retainer payments cover allocated time, planning, and ongoing availability across the agreed period.
Unused time within a retainer period is generally non-refundable unless otherwise agreed in writing.
Either party may end an ongoing retainer arrangement with 14 days written notice unless a separate agreement is in place.
Revisions & Client Satisfaction
Vela Strategy aims to provide clear, thoughtful, and commercially relevant strategic guidance.
All one-off strategy products include:
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1 round of reasonable clarification amendments following delivery
This allows for:
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clarification of recommendations
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small wording adjustments
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refinement of existing ideas
Requests outside the original agreed scope may require additional charges.
Delivery Delays
Project timelines depend on receiving requested information and responses from the client in a timely manner.
Vela Strategy cannot be held responsible for delays caused by:
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missing information
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delayed client communication
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delayed approvals or feedback
Refunds will not be issued for delays outside of Vela Strategy’s control.
Digital & Consultancy Services Disclaimer
By purchasing a service from Vela Strategy, you acknowledge that:
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marketing outcomes cannot be guaranteed
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business performance depends on multiple external factors
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strategy products provide guidance and recommendations rather than guaranteed commercial results
No refunds will be issued based solely on:
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business performance
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lead generation outcomes
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audience growth
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advertising performance
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SEO ranking changes
Contact
If you have any questions regarding this Refund Policy, please contact: